Refund policy

At Puxiaojun, we want you to be fully satisfied with your purchase. If for any reason you are not satisfied, we offer a simple and hassle-free return process.

Easy Returns Within 30 Days

You have 30 days from the date you receive your order to return items. Items must be unused, in their original condition, and returned with their original packaging, tags and accessories. Our support team will guide you through the entire process.

Restocking fee: $0 – we do not charge any restocking fees on returns.

Return Policy Overview

  • Return window: You have 30 days from the date you receive your order to return items.
  • Item condition: Items must be unused, in their original condition, and returned with their original packaging, tags and accessories.
  • Simple returns: Our support team will guide you through the entire process.
  • Restocking fee: $0 – we do not charge any restocking fees on returns.

Return Shipping Costs

For defective or incorrect products: No cost to the customer. This applies when the product received is incorrect, damaged by the carrier or otherwise defective.

If the customer changes their mind: The customer covers the actual return shipping cost. This applies when the customer orders the wrong item, the item does not fit, or they no longer want it. Original shipping fees are non-refundable.

How to Return an Item

  1. Contact us: Send an email to support@puxiaojun.com with your order number and the reason for the return.
  2. Pack your item: Carefully repack the item in its original packaging, including all accessories, tags and documents.
  3. Send it back: Ship your return following the instructions provided in your return authorization email. You may use the carrier or shipping method recommended in that email.

Refund Process

Inspection: Upon receipt of your return, we will inspect the item to ensure it meets our return criteria.

Refund timing: After approval, your refund will be processed. It typically takes up to 5–10 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges

If you would like to exchange your item for another size, color or product, please contact us at support@puxiaojun.com and we will help you complete a quick exchange.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned. These products will be clearly marked as non-returnable on their product pages.

Any questions?

Check our FAQ page or contact our customer service.

Contact Information

Store name: Puxiaojun
Address: 421 E 114th St, New York, NY 10029, United States
Email: support@puxiaojun.com
Phone: +1 917-590-8012
Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM EST
Response time: We strive to respond within 1 business day.

Any questions?
Check our FAQ page or contact our customer service.